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Account Administrator II

Description
This position is responsible for the preparation of vehicles for sale by coordinating the required paperwork and performing data entry of vehicle information. The Account Administrator ensures that an accurate and complete computerized and physical inventory of customer vehicles is established, and maintains and updates the inventories on a continuous basis in order to assign and prepare vehicles for the sale as required.
Key Responsibilities

  • Perform data entry of required information in the inventory system, including vehicle identification number (VIN), and other descriptive information

  • Download digital images of vehicles into system, and update lot locations (TRACs)

  • Manage account relationships, maintaining effective communications and ensuring customer requirements are met

  • Log in titles when received and verify title information

  • Work with title department to ensure that a negotiable title is obtained for each vehicle assigned to the account

  • Work with posting clerk to ensure completion of reconditioning, transportation, and all other vehicle charges are applied to the appropriate vehicle in the AS400 system

  • Respond to customer inquiries relating to vehicles

  • Provide quality service and assist in resolving problems

  • Verify vehicle eligibility for the sale

  • Communicate with transportation department to arrange required transportation or obtain information including transportation condition reports, bills, etc.

  • Pull transmitted transportation charges as needed

  • Establish customer vehicle files in the computer system

  • Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, mechanical enhancements, key requests, special announcements, and other activities relative to the vehicle are properly recorded

  • Seek floor price information from account representative and enter it into computer system

  • In coordination with the operations team and account specific procedures, prepare vehicles for sale including run order, scheduling, notice to customer account, etc.

  • Communicate with accounting department in order to balance the sale and perform post- sale invoicing for accounts receivable as needed

  • Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records

  • Communicate with online sales department in order to prepare assigned vehicles for


Change & Innovation

  • Frequently considers what the best way to do things and looks for ways to streamline and/or improve work processes

  • Draws from a variety of sources and experiences to identify alternative solutions

  • Adapts in the face of ambiguity or uncertainty

  • Embraces changes affecting one's area


Customer Focus

  • Focuses on customer needs and preferences in delivering work product

  • Delivers impactful, timely solutions that are meaningful to the customer

  • Follows up with customers to ensure problems are solved

  • Shares information and explains procedures in a way that is easy for others to understand

  • Adapts personal style and approach to quickly establish rapport and maintain professional demeanor in all customer situations

  • Collaboration

  • Demonstrates ""we versus me"" thinking online programs

  • This position reports to the Accounts Supervisor

  • Willingly provides assistance and support to others

  • Visibly demonstrate safety commitment by following all safety and health procedures

  • Works cooperatively with people from diverse backgrounds modeling the behaviors related to such

  • Actively participate in support of all safety

  • Addresses and resolves conflict directly and constructively activities aligned with safety excellence

  • Builds a relationship network within and across departments

  • Perform other duties as assigned by management


Drives Results

  • Plans appropriately for daily work and projects

  • Delivers consistently strong performance that co-workers can rely upon

  • Ensures manager and others are advised of problems or obstacles in sufficient time for action to be taken

  • Recognizes when to escalate a problem to the next level and when to handle it individually

  • Negotiates/re-negotiates priorities and competing demands for one's time

  • Maintains a proper pace


Effective Communication

  • Provides clear and thorough information to others (e.g., verbal, written, email, presentations, meetings)

  • Listens actively and carefully to others' opinions and ideas

  • Shares viewpoints openly and directly with others

  • Shares timely information with relevant parties


Develops Self and Others

  • Seeks opportunities to acquire new knowledge and skills

  • Shares own experience and expertise with others

  • Accepts feedback openly, without becoming defensive

  • Learns from experiences, including successes, setbacks, and/or resistance


Qualifications
Education & Specialized Knowledge

  • High School Diploma or equivalent required

  • Valid driver's license and safe driving record

  • 1 - 3 years of clerical or administrative experience is REQUIRED

  • Data entry experience required

  • General title experience or knowledge a plus

  • Strong computer skills, including knowledge of Excel and AS400 preferred

  • Effective communication and organization skills required

  • Commitment to providing excellent customer service

  • Manual dexterity, repetitive motion tasks

  • Ability to sit or stand for prolonged periods of time

  • Vision abilities include close, distance, color, and depth perception

  • Regularly required to stand, walk, reach, talk, and hear

  • Frequently required to stoop, bend, crouch, kneel, squat, and climb


About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader??, Clutch Technologies, Dealer.com??, Dealertrack??, Kelley Blue Book??, Manheim??, NextGear Capital??, VinSolutions??, vAuto?? and Xtime??, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Organization: Cox Automotive
Primary Location: US-NJ-Bordentown-730 Route 68
Employee Status: Regular
Job Level: Individual Contributor
Shift: Day Job
Travel: No
Schedule: Full-time
Unposting Date: Ongoing
Company Description:

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader¬ , Dealer.com¬ , Dealertrack¬ , Kelley Blue Book¬ , Manheim¬ , NextGear Capital¬ , vAuto¬ , VinSolutions¬ , Xtime¬ , incadea¬ and a host of other brands.¬  With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.


Cox Enterprises and its subsidiary companies are Equal Opportunity employers ‚€“ M/F/Vets/Disabled. ¬ Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.




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