Credit & Collections Specialist II


Job Description:
The Manheim Credit & Collections (MCC) Specialist is responsible for MCC functions at operating locations and working within the centralized credit collection process and workflow. On site responsibilities include Customer service, account aging management, administration, operational controls, and delinquent account collection. They will also be responsible for assisting in the global credit collection process. This includes assisting in credit reviews to establish payment methods and credit limits across Manheim; contacting delinquent customers on behalf of Manheim, and assisting with MCC related customer service issues.
Job Responsibilities:
  • Responsible for performing the daily operational and collection functions
  • Customer facing, sale day administration including registration, problem resolution and payment processing
  • Credit line reviews, customer service, account aging management, administration, operational controls, delinquent account collection, payment management and processing
  • Conduct customer credit reviews and make recommendations for appropriate payment plan (i.e. UCL, check, cash, floorplan)
  • Review and monitor outstanding debt for payment term compliance
  • Perform collection of past due receivables
  • Monitor performance of customer portfolio
  • Perform the credit and collection function stated in paragraph above.
  • Perform all other duties as assigned by the Manheim Credit & Collection Manager.


  • High School Diploma or equivalent required; Bachelor's degree preferable
  • 1 - 3 years Credit & Collection or Accounting experience required;
  • Prior management experience strongly preferred
  • Experience in the Automobile Captive Finance Industry or the Auction business preferred
  • Strong communication and interpersonal skills required
  • Effective and competent supervisory, customer service and organizational skills required
  • Must be detail-oriented, assertive, and efficient
  • Good computer and software knowledge essential
  • Bilingual applicant preferred but not necessary
Travel between market locations for coverage may be necessary.
About Cox Automotive
Cox Automotive Inc. makes buying, selling and owning cars easier for everyone, while also enabling mobility services. The global company's 34,000-plus team members and family of brands, including Autotrader??, Clutch Technologies, Dealer.com??, Dealertrack??, Kelley Blue Book??, Manheim??, NextGear Capital??, VinSolutions??, vAuto?? and Xtime??, are passionate about helping millions of car shoppers, tens of thousands of auto dealer clients across five continents and many others throughout the automotive industry thrive for generations to come. Cox Automotive is a subsidiary of Cox Enterprises Inc., a privately-owned, Atlanta-based company with revenues exceeding $20 billion. www.coxautoinc.com
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Organization: Cox Automotive
Primary Location: US-NJ-Bordentown-730 Route 68
Employee Status: Regular
Job Level: Individual Contributor
Shift: Day Job
Travel: No
Schedule: Full-time
Unposting Date: Ongoing

Company Description:

Cox Automotive is transforming the way the world buys, sells and owns cars with industry-leading digital marketing, retail, financial and wholesale solutions for consumers, dealers, manufacturers and the overall automotive ecosystem worldwide. The Cox Automotive family includes Autotrader®, Dealer.com®, Dealertrack®, Kelley Blue Book®, Manheim®, NextGear Capital®, vAuto®, VinSolutions®, Xtime®, incadea® and a host of other brands.  With a complete and connected view of the automotive ecosystem, Cox Automotive is a global company connecting people, cars and capabilities with services that link the automotive value chain. Cox Automotive is a subsidiary of Cox Enterprises. For more information about Cox Automotive, visit www.coxautoinc.com.

Cox Enterprises and its subsidiary companies are Equal Opportunity employers – M/F/Vets/Disabled.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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